China Local Help

Welcome to China Local Help ("we", "us", or "our"), operated at www.chinalocalhelp.com. By accessing our website or using our ticket booking and travel assistance services (the "Service"), you agree to be bound by these Terms of Service (the "Terms"). Please read them carefully.

1. What We Do

China Local Help is an online travel service platform that helps international travelers book attraction tickets and arrange local transportation in China. We act as an authorized booking agent, purchasing real-name tickets on behalf of foreign visitors through official Chinese tourism channels (including official WeChat mini-programs, venue websites, and authorized ticketing partners).

We are not the operator of any attraction, transportation service, or venue. We do not own, control, or operate the Forbidden City, Great Wall, Terracotta Warriors, or any other attraction listed on this website. All tickets remain subject to the terms, conditions, and rules of the issuing attraction or transport operator.

2. Account & Eligibility

You must be at least 18 years old and able to form a binding contract to use our paid Services. By placing an order, you confirm that the information you provide (including passport details) is accurate and that you are authorized to provide it for yourself and any travelers in your party.

3. Bookings & Real-Name Ticketing

Most Chinese attractions require real-name registration. You must provide the full legal name (as shown on passport), passport number, nationality, and any other information required by the attraction. Inaccurate or incomplete information may result in denied entry, and such denials are not eligible for a refund.

After payment, we will process your order within 24 hours. During Chinese public holidays, peak seasons, or when attraction inventory is constrained, processing may take longer. If we are unable to secure your ticket, you will receive a full refund as described in our Refund Policy.

4. Pricing & Service Fee

Attraction face-value prices are set by the venue and may change without notice. We charge a flat service fee of US$0.99 per booking to cover our booking, customer support, and payment processing costs. The total price displayed at checkout is the amount you will be charged.

Payment is processed by Stripe. By submitting payment, you also agree to Stripe's terms of service. We do not store your credit card number on our servers.

5. Your Responsibilities

Bring the passport used for booking to the attraction (mandatory for entry).
Arrive at the attraction during the booked time slot.
Comply with all attraction rules, security checks, and local laws.
Review your booking confirmation for accuracy immediately upon receipt.
Maintain the confidentiality of any order or confirmation links.

6. Prohibited Use

You agree not to:

Use the Service for any unlawful purpose or in violation of these Terms.
Resell, scalp, or otherwise transfer booked tickets for commercial gain.
Submit false, fraudulent, or stolen identity information.
Attempt to gain unauthorized access to our systems, payment infrastructure, or other users' data.
Use automated tools to scrape, overload, or disrupt the website.

7. Intellectual Property

All content on this website — including text, guides, layouts, graphics, and the China Local Help name and logo — is owned by China Local Help or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, or create derivative works from our content without written permission. Attraction names and other third-party trademarks remain the property of their respective owners.

8. Disclaimer of Warranties

The website and Service are provided on an "as is" and "as available" basis. We do not guarantee that the website will be error-free, uninterrupted, or free of viruses or harmful components. Travel information (including opening hours, ticket prices, transport schedules, and crowd forecasts) is provided for general guidance and may change without notice. Always verify critical details with the official attraction or transport operator before travel.

9. Limitation of Liability

To the fullest extent permitted by law, China Local Help and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, travel disruption, or missed attractions — arising from your use of the Service, even if advised of the possibility of such damages. Our total liability for any claim related to a paid booking shall not exceed the total amount you paid us for that booking.

10. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us: